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Customer Service, Company Policies, and Terms & Conditions

Please Note: By using this service and/or accessing this website, you acknowledge that you have read and agree to be bound by YourGreatGlasses.com's Policies and Terms & Conditions as written below and throughout the website.

Quality 100% Guarantee

We work very hard to make sure you receive the glasses you ordered. We Guarantee to make a correct pair of prescription glasses according to the prescription values ordered by our customer.

Our professional staff of lab technologists and certified opticians works diligently with utmost professional integrity to make sure that every pair of prescription eyeglasses is produced according to our customer's prescription and all other fitting parameters and special requirements as ordered. Our quality inspectors strictly adhere to all relevant national norms and ANSI standards that govern prescription eye wear. Our optical lab technicians have been providing the highest quality prescription lenses to the optical community for over 30 years. We verify your prescription according to ANSI standards several times; and check for any material defects like scratches, chips, and other cosmetic defects. Please inspect your glasses upon receipt. If you find a quality issue or damage, please contact our Customer Service Department as soon as possible so we can attend and correct any issues or concerns you might have without delays.



Return Policy

RETURNS: If your glasses arrive damaged, or there is a quality issue please contact our Customer Service Department. Returns, exchanges, or refunds must first obtain an RMA number from Customer Service. RMA's will be issued at YourGreatGlasses.com's sole discretion, in accordance with these policies, terms, and conditions

Orders returned without an RMA will be immediately returned to the customer without refund of purchase price. Customers must provide their RMA number and all other information as required by YourGreatGlasses.com for all returns. Customers are responsible for ensuring that the RMA is clearly visible on the address label of the product packaging when it is returned to YourGreatGlasses.com, for example RMA #1234. The return address will be provided as part of the RMA information

CANCELLATION: Please contact YourGreatGlasses.com immediately if you wish to cancel an order. Orders may only be cancelled within the first 8 hours of placing the order. For orders cancelled within this time period, a full refund of the purchase price will be issued. Orders cancelled after this time will receive a refund of 50% of the purchase price. Refunds will be credited back to the original purchaser's credit card, or PayPal account only. Customers are responsible for paying shipping cost on all returned products to YourGreatGlasses.com


Payment Options & Policy

We accept most major credit cards and PayPal. If you need a different payment method, please contact us.

Credit for returns will only be credited to the original purchaser's credit card, or PayPal account.

Payment Methods

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Sales Tax

Sales of Prescription Eyeglasses are tax free.

Sales of Frames without prescription lenses and accessories (lenses cleaners, cases, croakies, etc...) to Florida customers are subject to the Florida States 7% Sales Tax.

For International Sales, you are responsible for paying any customs taxes.

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Shipping Policy

Domestic and International orders are shipped from Florida, USA. Most orders are ready to ship within 5 to 7 days. We can not guarantee delivery times.

*Please note if you shipment arrives damaged, keep all the packaging and contents and notify us as soon as possible.

Please read the appropriate section below for shopping cart instructions.

Domestic USA.

Shipping is via either Priority Mail $5.80 USD (1 - 3 days), or 2nd Day Air for $12.95. *Free shipping for orders over $50.00 USD! You will be able to select and review the shipping charges before you check out.

In the shopping cart you will select the following:
1) “Select Your County” choose United States at the top of the drop down list.
2) “Add Shipping” select your preferred shipping method.
3) “Select Your US State for sales tax select your state”, Select your state (Only Florida is taxed at 7%.)
4) Click “Go To Payments”.

Canadian Orders

Shipping is via International Express Mail $25.79; and will be calculated in the shopping cart. You will be able to review the shipping charges before you check out.

A customs form is always included with all international packages. The total value of the contents is declared. Any taxes, duties, customs, extra postage etc. incurred on receipt is the responsibility of the customer.

In the shopping cart you will select the following:
1) “Select Your County” choose Canada in the drop down list.
2) “Add Shipping” select your preferred shipping method.
3) “Select Your US State for sales tax select your state”, Select “No State or Province”
4) Click “Go To Payments”.

Postal Codes / Zip Codes: As we are a USA base company, many forms ask for Zip Codes, just input your Postal Code instead.

International Orders

International orders ship via International Express Mail and are charged $29.95 USD shipping. You will be able to select and review the shipping charges before you check out.

Postal Codes / Zip Codes: As we are a USA base company, many forms ask for Zip Codes, just input your Postal Code instead.

If you live in a country that does not have Zip, or Postal Codes (Like Ireland), then enter xxxxxx in the shopping cart when it asked for your Zip Code, or Postal Code.

A customs form is always included with all international packages. The total value of the contents is declared. Any taxes, duties, customs, extra postage etc. incurred on receipt is the responsibility of the customer.

In the shopping cart you will select the following:
1) “Select Your County” choose your country in the drop down list.
2) “Add Shipping” select your preferred shipping method.
3) “Select Your US State for sales tax select your state”, Select “No State or Province”
4) Click “Go To Payments”.

If you have any questions regarding shipping, please contact us and we'll be happy to assist.

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Product Availability

Should a product(s) on an order become unavailable, YourGreatGlasses.com will notify the customer, offer an alternative product, or refund to the customer the purchase price.


Privacy Policy

The information we collect is volunteered by our consumers to complete an order, for example name and address, telephone number, fax number, payment information (e.g., credit card number and billing address), and prescription information. Credit card information is used only to process the current order. We do not set up online customer accounts to store customer information.

With respect to information security: certain types of sensitive information, such as financial information when ordering, are redirected to the shopping cart on a secure server. Mal's Ecommerce™ Shopping Cart (https: secure PCI compliant server) and PayPal™. Credit card processing is handled by PayPal™ Merchant Services.

No customer information is sold to other companies.

With respect to cookies: cookies may be used to record session information, such as items consumers add to their shopping cart, record user-specific information on which pages users access or visit for product ordering or general website statistics.

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Terms & Conditions

COPYRIGHT: All contents of this website are: Copyright © YourGreatGlasses.com, All rights reserved.

PROHIBITED USES: You are prohibited from violating or attempting to violate any security features of the Site or Service. YourGreatGlasses.com reserves the right to terminate anyone's use of the website and/or service at its sole discretion

NOT MEDICAL ADVICE: The information and/or materials located on this web site and/or from this service, should not be interpreted as medical or health advice. The materials located on this website should not be used to diagnose, treat or cure any medical or health condition nor should it be interpreted as creating any kind of doctor-patient or health/medical advisor relationship. Please consult your Optometrist, or Doctor if you need medical advise.

ORDER FORM & SHOPPING CART USER CONTENT: You grant YourGreatGlasses.com a license to use your personal information (name, address, credit card information and similar information) and your prescription information (optical information we use to process your order) that you post to the Site or Service to process your order(s). By posting User Content on the Site or Service, you warrant and represent that you own the rights to your User Content.

NO WARRANTIES: The materials on YourGreatGlasses.com's web site are provided "as is". YourGreatGlasses.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, YourGreatGlasses.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. Information on YourGreatGlasses.com's website is deemed to be accurate, but not guaranteed.

INDEMNITY: You agree to indemnify YourGreatGlasses.com for certain of your acts and omissions. You agree to indemnify, defend, and hold harmless YourGreatGlasses.com, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of these Terms of Use, or any other user of your account. YourGreatGlasses.com will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

GOVERNING LAW: These Terms of Use shall be construed in accordance with and governed by the laws of the United States and the State of Florida, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to arbitrate all disputes that arise from your use of this Web Site or Service. In the event a court is needed for YourGreatGlasses.com to obtain an injunction against a User, the exclusive jurisdiction of the state or federal courts in Tampa, Florida.

SEVERABILITY; WAIVER: If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

U.S.A. BASED SITE: The Site is controlled and operated by YourGreatGlasses.com from its offices in the State of Florida. YourGreatGlasses.com makes no representation that any of the materials or the services to which you have been given access is available or appropriate for use in other locations. Your use of or access to the Site should not be construed as YourGreatGlasses.com's purposefully availing itself of the benefits or privilege of doing business in any state or jurisdiction.

ATTORNEY FEES: In the event of any action, mediation, litigation, arbitration, suit or proceeding arising from or under the terms, provisions or conditions of this agreement, the prevailing party shall be entitled to recover reasonable attorneys fees and costs of suit or other proceeding.

MODIFICATIONS: YourGreatGlasses.com may, in its sole discretion and without prior notice, (a) revise these Terms and Conditions of Use; (b) revise the Policies; (ac) modify the Site, Products offered and/or the Service; and (d) discontinue the Site, products offered and/or Service at any time. From time to time and at the sole discretion of YourGreatGlasses.com, changes may be made to the Policies and Terms & Conditions. It is your responsibility to review these Policies and Terms & Conditions periodically, and if at any time you find these Terms of Use unacceptable, you must immediately leave the Site and cease all use of the Service and the Site.

ARBITRATION: I, as a customer of YourGreatGlasses.com and YourGreatGlasses.com, Inc , hereby submit to arbitration administered by The American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, in Tampa, Florida, any claim, controversy, or disagreement regarding the use of this website, orders, processing, fulfillment, products or their use, or any other issues arising out of this Agreement. We further agree that the above controversy may be submitted to 1 Arbitrator selected from the panels of arbitrators of The AAA. We further agree that we will faithfully observe this agreement and the Rules and that we will abide by ad perform any award rendered by the arbitrator(s) and that judgment of the court having jurisdiction may be entered upon the award. We agree that the award may be reviewable by the courts of Tampa, Florida jurisdiction if the arbitrator, in the opinion of any party hereto, has failed to observe the rules and laws of the State of Florida and perform any reward rendered by the arbitrator(s) and that a judgment of the court having jurisdiction may be entered upon the award. We agree that award may be reviewable by the courts of Tampa, Florida if the arbitrator, in the opinion of any party hereto, has failed to observe rules and laws of the State of Florida. Notwithstanding this Agreement to arbitrate, if either party needs to obtain any form of Equitable Relief such as an injunction to protect any of its Intellectual Property or enforce Trade Secrets, such party may file in Court at Tampa, Florida, to do so.

ACKNOWLEDGEMENT: BY USING THE SERVICE OR ACCESSING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE AND AGREE TO BE BOUND BY THEM.

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